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The $4 Million Complaint Call

“In business, we’re often all about the numbers–occasionally to a fault. I’m not saying statistics and metrics aren’t useful tools. Sometimes, however, the success or failure of an enterprise comes down to individual interaction–say, a handshake or a phone call.”-BY RON BURLEY
http://www.inc.com/ron-burley/4-million-complaint-call.html

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