Smithers Oasis acquires Design Master Add New Topic

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    May 11, 2021
    Dear Valued Customer,
    We are extremely pleased to announce that Smithers-Oasis Company, the world’s leading manufacturer and marketer of floral supply products, has acquired Design Master, a well-recognized leader of floral sprays and dyes, through an asset purchase. Both Smithers-Oasis and Design Master are dedicated to marketing high quality products and services that address customer needs, and this commitment will continue as we move forward.
    The Design Master business will be operated as a division of Smithers-Oasis, separate from the Smithers-Oasis North America Floral division. Therefore, you should continue to contact each of our respective Customer Service departments to place orders and for account support.
    To order Design Master® Products
    Design Master Customer Service
    To order OASIS® Floral Products
    Smithers-Oasis North America Customer Service
    Phone: 1-800-525-2644
    Phone: 1-800-321-8286
    Fax: 1-800-443-1234
    Fax: 1-800-447-0813
    All customer support for Design Master® products will be handled by Design Master Customer Service. If you previously contacted an independent sales representative to place orders for Design Master, you should now contact Design Master Customer Service directly. If you need to speak with someone other than Customer Service, please let them know so that someone can follow up with you directly.
    For all orders that were fulfilled prior to the acquisition, payments should be remitted to Design Master Color Tool, Inc. as you have done in the past.

    For all orders that were placed prior to the acquisition but have been on backorder, those orders will continue to be monitored by Design Master Customer Service. We recognize the current supply issues of Design Master® products, and we are working diligently to improve service levels. The best way to receive up-to-date information regarding product availability is to contact Design Master Customer Service.
    Pricing for all Design Master® products will reflect the price list issued by Design Master on January 15, 2021. We will continue to apply the previous discounts earned, based on annual purchase volume; however, the freight discount will no longer be offered for payment with terms, and every order will be assessed a handling charge of 3.5% of the invoice value before freight.
    This letter also serves as notification that donations to the PR program for the Society of American Florists (SAF) based on your orders will no longer be collected. Smithers-Oasis will continue to be a major supporter of SAF, and we encourage you to support SAF’s programs directly.

    All customer support for Smithers-Oasis North America (OASIS® Floral Products, FloraLife® Postharvest Products, LOMEY®, Atlantic®, Handy Floral Products®, Milton Adler Co., and Stemsons®) will continue through your Smithers-Oasis North America sales representative and Smithers-Oasis North America Customer Service.
    Smithers-Oasis strives to provide products that bring value to florists, and the addition of Design Master® products will further enhance our offering. We remain committed to providing you with the highest quality floral products you need for your customers. We look forward to exploring ways to create synergies to bring added benefits to you.
    If you have any questions or would like more information, please let us know. We look forward to the opportunities that lie ahead in 2021 and beyond!
    Best regards,
    Dwight Larimer Anne M. Stewart
    Executive Director Vice President
    Design Master Smithers-Oasis North America
    A Division of Smithers-Oasis Company A Division of Smithers-Oasis Company

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