I have been receiving calls and emails regarding FedEx’s floral failures over this holiday. It appears that they were simply over whelmed by the sheer volume combined with bad weather at their hub in Memphis. As of this writing (Thursday 2-17 ) they are still delivering flowers that should have been there Sunday.
FedEx has become a big player in the logistic market and this year they were more critical than ever due to the late arriving crops. That sent extra flowers their way as last minute orders needed to be filled.
The whole flower industry experienced a huge demand and volumes were reported up at the major carriers.
FedEx has issued the following warning for the last week
“FedEx Express experienced substantial disruptions at the Memphis hub last night due to winter weather conditions. Potential delays are possible for package deliveries across the U.S. with a delivery commitment of February 15, 2021. FedEx is committed to provide service to the best of our ability. Please continue to check fedex.com for updates. Continue to check the status of your shipments on fedex.com or go to fedex.com for updates to FedEx Service Alerts.
Operational impacts to other FedEx operating companies may vary due to local weather conditions.
Our suspension of Money-Back-Guarantee is ongoing at this time due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world.”
What has your experience been?